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General questions

• Is the U-Pass available to part-time students?

  Part-time students are not eligible for the U-Pass. If you have accommodations and have requested full-time fees, please email upass@ontariotechu.ca for further assistance.

• Can I opt-out of the U-Pass fee?

  The U-Pass fee is a mandatory ancillary fee for eligible, full-time students which ensures that all É«¶à¶à students can access Durham Region Transit at a lower cost that would not be possible on an individual basis. Opting out of this fee is not possible. 

  For more information on this mandatory fee, please visit our .

• Is the U-Pass transferable?
  The U-Pass is non-transferable and cannot be issued to a personal email address.
• What happens if my phone loses power during my travels?
  You would be required to pay for your fare if you cannot present a valid U-Pass when boarding. To avoid paying this fee, please ensure that your phone is always charged. The University has installed charging stations on campus for students to use.
• Does the U-Pass use additional data on my phone?

  Yes, the one-time initial download of the  will use data on your phone. To avoid any data usage, please make sure you’re connected to Wi-Fi.

  Once the app has been downloaded to your device and you’ve signed in, data will no longer be required to access and display your U-Pass E-Ticket.

U-Pass E-Ticket

• I have a new mobile device and I can't access my U-Pass when logging in to the E-Tickets app. What should I do?
  The U-Pass can only be downloaded on one device. If you are using a new mobile device, please complete our .
• Can I use my PRESTO card or the PRESTO app to access the U-Pass E-Ticket?
  Your U-Pass is only available through the , which is separate from the regular PRESTO app and card. Eligible students must register and log into the PRESTO E-Tickets app using their  to activate and access the digital U-Pass.
• I already have a PRESTO E-Ticket account registered under a personal email address. Can I access my U-Pass through this account?
  You must register for a new account using your to access the U-Pass.
• How do I purchase an E-Ticket?

  If you’re an eligible full-time student, you do not need to purchase an E-Ticket as you’ve already paid for it in your .

  Eligible students will receive an email to their  once their pass has been issued through the .

Transit

• Can I use the U-Pass E-Ticket for transit agencies other than Durham Region Transit?
  Your U-Pass E-Ticket is only valid for , and only for each semester that you qualify.
• Can I use my U-Pass E-Ticket on GO Transit?

  Your U-Pass E-Ticket is only valid for accessing DRT. However, offers a separate discount for full-time students.